Johnny's Room
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 [HIRE]Super Chef Kitchen
[HIRE]Super Chef Kitchen
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Frequently Asked Questions  Frequently Asked Questions

How do I hire toys?

When viewing an item there will be a Hire Period option at the bottom of the description. Select the 'Hire Period' then click on 'Add to Cart'. If the button is not available it means that the product is currently out on hire and the date it will be available is shown in the note at the bottom of the products description.

When you've finished selecting all the products you would like to hire, click on Checkout and go through the steps to Create an Account, Delivery Details, Payment Information and Order Confirmation. Don't forget to click the 'Confirm Order'button on the bottom of the last page!

To hire, we need two forms of ID, such as your credit card details or a driver's license. If you don't have a credit card, two others forms of ID are acceptable and proof of address such as a Telecom bill. Payment is required on pickup, prior to delivery (bank transfer) or can be made when the toys are delivered (cash, EFTPOS (debit / credit card Visa, MasterCard).

All prices are in New Zealand dollars and include GST.

There is no bond or membership fee to pay.

Do you deliver?

Yes we do. For monthly and weekly hires delivery is $5 per order (this includes pickup). Our scheduled delivery days are Tuesday and Friday.

For bouncy castle and party toys, if you require delivery there is a minimum charge of $10 and it may be more depending on location (i.e. west of Avondale, Titirangi, Massey etc there will be a $20 charge).

Out of Area are; Awhitu, Waiuku, Albany, Greenhithe, Clarks Beach, Titirangi, Green bay, Glen Eden, Oratia, Henderson Valley and Waitakere.

We do not deliver hire toys outside of the Auckland area.

Do you setup you bouncy castles?

No we don't setup the bouncy castles as ours are small enough to be handled by one person. Our larger bouncy castles may require 1 strong person or 2 people to make it easier.

Can we pickup?

If you would like to pickup or view any of the toys or baby gear, please send us an email first to arrange a time as we are a home-based business. Which also means that we're available Monday - Sunday.

How do we pay?

Bank Transfer: Account details will appear at the bottom of the order confirmation email. Here they are if you need them when you extend the hire.

Johnny's Room LTD
06-09910242413-00
ANZ Bank

Payment can be made either by cash, direct deposit, or Cheque.

If payment has not been made prior to delivery, when the toys are delivered payment is required or the items will not be left.

What happens if my child doesn't like the toys?

If your child doesn't like the toy that you've hired, you can return the toy to us within 2 days for weekly hires, or within 7 days for monthly hires and either select another toy of equal or lesser value or receive a credit towards future hires or purchases.

How do we return the toys?

Prior to your hire period ending, contact us to let us know if you would like to extend the hire of your current toys and / or would like anything new for the coming month. You can either return the toys to us or make arrangements for us to pickup on one of our scheduled delivery days.

Do we need to clean the toys before we return the toys?

All toys should be returned in a clean, undamaged state.

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